Reference

How harimaubet Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account or make a deposit, how we store it, who can access it, and what you can do if you want to change or remove it.

Account data protectionTouch 'n Go eWallet & e-wallet payment dataCookie and device dataYour right to access and correctClear contact path for data requests
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harimaubet How harimaubet Handles Your Personal Information
DATA REQUEST CONTACTS

How to Reach Us About Your Data

If you want to access a copy of your data, request a correction or ask us to delete information we hold about you, the fastest path is through our live chat channel. For formal written requests — such as data export or account closure with data removal — use the email address linked to your account. We aim to acknowledge every data request within a reasonable timeframe and resolve it as quickly as the nature of the request allows.

Team online

Live Chat

Start a chat directly from your account dashboard. Our support team can confirm what data we hold, walk you through correction steps or escalate a deletion request on your behalf.

Email Support

Send a written data request to our support email address. Include your registered account name and a brief description of what you need — access, correction or removal.

Account Settings

Some personal details — your phone number, contact email and notification preferences — can be updated directly inside your account settings without contacting support at all.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Your account security is built on a few concrete practices: SSL encryption on every page, OTP verification on login from a new device, and transaction matching that cross-checks your Touch 'n Go eWallet or GrabPay deposit reference before funds are credited. We keep your data only as long as your account is active or as long as required to resolve any outstanding queries or obligations. If you close your account, we will remove marketing-preference data promptly and retain only what is needed for record-keeping under applicable rules.

Cookie Usage

We use session cookies to keep you logged in across your visit and analytics cookies to see which pages load slowly on mobile. You can clear cookies from your browser settings at any time without losing your account access.

Data Retention

Active account data is retained while your account remains open. After closure, transaction records are kept for a period determined by applicable compliance requirements; all other personal data is deleted on request.

Payment Data Safety

When you deposit via Boost or Touch 'n Go eWallet, only the transaction reference number and amount reach our system. Full wallet credentials and PINs are never stored on our servers — the e-wallet app handles that directly.

Third-Party Access

We share data with payment processors — Touch 'n Go eWallet, Boost, GrabPay — strictly for transaction completion. We do not share your data with advertising networks or data brokers.

Common Questions About Your Privacy on harimaubet

Below are the questions we hear most often about how your data is managed. If your question is not here, reach us through live chat or send a written request to our support email and we will respond with the specific details for your account.

We collect your name, email address, contact number and any identity documents used for account verification. Device data such as browser type and login timestamps is also logged for security monitoring.

No. We only receive a transaction reference number and the deposit amount from your e-wallet provider. Your PIN and full wallet credentials remain with the e-wallet app and are never transmitted to our servers.

Yes. Send a data access request via our support email using the address linked to your account. We will compile your account and transaction data and return it within a reasonable timeframe.

Minor details like your contact number or email can be updated inside account settings directly. For changes to identity documents or your registered name, contact our live chat team and they will guide you through the verification step.

We delete marketing preferences and non-essential profile data promptly after closure. Transaction records are retained only for the period required under applicable rules, then removed. You can request confirmation once deletion is complete.

Only with payment processors — Touch 'n Go eWallet, Boost, GrabPay — and only the data they need to complete a transaction. We do not sell your personal information or share it with advertising networks.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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