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Your Account Terms, in Plain Words

The terms below cover eligibility, your account, the payment rails you move money through, and how we handle the details you hand over. Access depends on local law and is available where local law permits, so a quick read now saves an argument later.

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harimaubet Your Account Terms, in Plain Words
ACCOUNT AND DATA

What We Hold, and How We Handle It

Everything we hold about you exists to run the account and meet the rules we're bound by. That means your registration details, your verification documents, your wallet history and the device data that keeps a session honest. We don't sell it, and we pass it on only where a payment provider, a game studio's platform or a lawful request makes that necessary. Cookies keep you signed in between visits; clear your browser and the next sign-in asks for a fresh code. Ask us to correct or remove what we hold and we'll action whatever local law allows.

What we collect

Your name, address, date of birth, mobile number and the rails you use — Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — plus the document you send for verification.

How long we keep it

Account records stay while your account is open, and for the period afterwards that local rules set for payment and audit records. Once that period ends, they go.

Cookies and sessions

A session cookie keeps you signed in on your phone. Sign out on shared devices, and clearing browser data means you'll need the code sent to your registered number next time.

Changing or removing data

Email support from your registered address saying what you want corrected or removed. We confirm the request back to you, action what local law allows, and say what has to stay.

REACHING SUPPORT

How to Reach Us About a Clause

Support is where a legal question usually lands first. Players in Kuala Lumpur reach chat from the account menu once they're signed in, and it's the quickest route for anything about a clause, a verification step or a withdrawal sitting on hold. Prefer email? Write in from the address registered on your account so we can match you without asking for extra proof, and quote your account number so the thread lands with the right team.

Team online

Live chat from your account

Sign in, open the account menu and tap chat. Keep your account number handy, because we'll confirm it before discussing anything tied to your wallet or a pending payout.

Email the policy desk

Send from the address registered on your account and put the clause you're asking about in the subject line. We reply to that same address and nowhere else.

Access and security issues

If you can't get into the account, use the password reset on the sign-in screen and the single-use code that lands on your registered mobile number.

Questions We Get About Our Terms

These are the points players raise most often about the terms, so we've answered them the way we'd answer you on live chat. Every answer here is general: your own case still turns on local law and on what the verification step turns up. If your situation isn't covered, write in with your account number and we'll reply to the address the account is registered under.

Access depends on local law and is available where local law permits. If wagering isn't permitted where you are, we can't open or keep the account, and any balance goes back to your wallet.

We match the name on your account to the name on the e-wallet you deposited with. That one check protects the balance sitting in your wallet and it happens only once.

Yes. Email from the address registered on your account and ask for a copy. We send back what we hold and explain where each part of it came from.

Close the account through support and we'll settle any balance to your wallet. Records tied to payments and audits stay as long as local rules require them.

A revised version appears on this page with the date it takes effect. Keep using the account after that date and you're accepting the update. If not, close it.

Live chat inside your account is quickest, or email from your registered address with the clause named in the subject line. Both routes reach the same team.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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